Need help or have questions? Call 1-888-MUSIC-16
Frequently Asked Questions
If you have questions about our ordering policies or how to order one of our courses, please consult our list of Frequently Asked Questions below, or contact our Customer Service department using one of these methods:
Phone: 1-888-687-4216, Customer Service representatives are available 7 days a week day and night to take your order and answer questions.
E-mail: Send your queries to us at [email protected]. All questions will be addressed within 1 hour of receipt.
We appreciate your business and look forward to serving you!
What are your payment options?
We accept three types of major credit cards (Mastercard, Visa, and Discover), as well as checks, and PayPal payments.
All checks submitted for payment should be made payable to:
Box 149 1800 Mineral Spring Avenue
North Providence, RI 02904-3927
Note that checks must be written in U.S. Dollars and must be drawn from a U.S. bank. Also, when placing an order with a check, please be sure to add the appropriate shipping and handling costs.
It is important that you include a note as to the title of the product(s) you're ordering and your email address along with your payment so we can notify you that order is being processed.
For PayPal payments please send to [email protected]
Please include the shipping and handling fee in your payment, otherwise we will not be able to process your order.
After you have sent payment, please contact Customer Service who will process your order. Be sure to tell us:
a) the date of your purchase
b) the amount of purchase
c) what product(s) you are ordering
How long will it take to receive my order?
Delivery within United States approximately delivers in 5 to 7 days. International orders usually takes 3 to 6 weeks.
What is your return policy?
We have a 60-day money-back guarantee. We want you to be completely satisfied with your order and if for some reason you are not and you wish to return your purchase, you'll need to call our Customer Service department at 1-888-687-4216 or send an email to [email protected]
C/O: eFulfillment Service, Inc.
807 Airport Access Road, Unit D
Traverse City, MI 49686
Include a copy of your packing list with the shipment. Also include your full name, telephone number, and email address with your correspondance. Returned goods should be in orginal packaging and in saleable condition.
Where are the bonuses, downloads or tabs?
Please be advised that our bonuses do not come in DVDs or paper form. They are being downloaded in PDF or PTB format or MP3 files. However, if you wish to have the printed form, we can send it for a minimal amount. Please contact Customer Service for assistance.
I can't open the bonuses, can you help me?
Most files are in PDF so please make sure you have adobe reader/flash player installed in your computer.
You may download this program free at:
For Powertab you need to install a software called Power Tab to open and play the ptb files.
You may also need the following programs:
1.) Free Zip Software:
2.) Power Tab Editor:
Please click on the link below and find the download link to download the Power Tab software.
After installation of the Power Tab Editor, please restart the computer for effective results.
Opening a Power Tab File from Within Power Tab Editor
1. In Windows, click Start, Programs, Power Tab Software, PT Editor, Power Tab Editor 1.7. This will load Power Tab Editor.
2. On the File menu, click Open.
3. Using the Look in box, browse to the folder where the Power Tab file (.ptb) you want to open is located.
4. Click the file you want to open, and then click Open.
Note: Most Web sites store Power Tab files in a compressed format (.zip) in order to save bandwidth. For information on how to uncompress (extract) the contents of a .zip file, see the knowledge base article Install Power Tab Editor. The article gives detailed steps on how to uncompress the Power Tab installation .zip file. The same process can be used to uncompress an individually zipped Power Tab file.
I am being billed $19.95 a month. What is that for?
The $19.95 charge is for your monthly membership to one of these clubs -- Guitar God Club, Keyboards Club and Bass Club.
The access to the membership is free for the first 30 days and automatically charges $19.95 if you will not cancel within the 30 day period. We have also contacted you both email and phone to make sure you are aware of this.
How do I cancel the Guitar God Club?
I need to update my customer information. How can it be done?
Please send an email to [email protected] with the Subject: Customer Email change request.